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eConsultations Details

Customer Council 2022

Open Date : 01/01/2022| Close Date: 31/12/2022

About:

As part of its strategy to enhance food diversity, ensure its sustainability and biological diversity, and preserve the sustainability of fishing, agriculture, animal husbandry, and animal husbandry, the Ministry of Climate Change and Environment organized forums and councils with customers, including fishermen, farmers, and animal breeders in the country.

 

It aims to:

listen to a detailed explanation from customers about the most important challenges faced by citizens of the country working in the aforementioned trades, and to discuss with them the best ways and mechanisms to overcome these challenges in order to ensure environmental sustainability.

 

Process:

23 forums were organized for all customers throughout the year 2022 with the aim of clarifying the new procedures and fees, in addition to introductory presentations of the re-engineered services in attendance with the participation of 512 customers.

 



Outcome

-        The procedures required to complete the transactions have been clarified

-        The reasons for choosing the completion period for the transactions were clarified

-        The reasons for choosing the fees paid for the transactions are explained

-        Clarifying the possibility of the Ministry's system to notify customers of the stages of the request that they applied for or completed

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