About:

Within the framework of the efforts of the Ministry of Climate Change and Environment to raise the rate of use of smart applications that contribute to ensuring the provision of all services in accordance with standards of quality, efficiency and transparency, which contributes to the flexibility and continuity of services and improving the customer experience.

It aims to:

Increasing the use of smart applications and achieving the highest rates of customer satisfaction.

Process:

Through a questionnaire measuring satisfaction, awareness and confidence about the use of digital services 2022, where 1189 responses were collected:

-        Are you aware of the MOCCAE App's features?

-        The MOCCAE App is useful for?

-        Do you know what distinguishes the Mazaarena app?

-        What are the services offered by the Mazaarena app?