Skip to content

Comments (complaints)

About the Service

Through this service, customers can submit their comments (complaints) on the services provided, the followed procedures, or any other topics related to the Ministry's competencies. The Ministry is committed to studying these comments (complaints), evaluating them, and taking appropriate measures seriously and with complete transparency, while ensuring the confidentiality of the applicant's data.

Service Process

  1. 1. Submit the request through the Ministry’s approved channels.
  2. 2. The comment (complaint) is entered through the National System for Customer Relations Management.
  3. 3. Suggestions are transferred to the competent department to study
  4. 4. Replying to the customer and closing the request

Service completion duration

5 Days

Service channels

  • MOCCAE
  • Ministry of Climate Change & Environment Call Center

Service Code

122-009-003-000

Start Service

Service completion duration

5 Days

Service Code

122-009-003-000

For assistance, get in touch through

Call: 800 3050
Email: info@moccae.gov.ae

Related Services

Submit a suggestion

Through this service, customers and Ministry employees can submit suggestions, development ideas and innovative solutions aimed at developing and improving areas of work in the Ministry.

Start Service
Submit a report

Through this service, customers can submit a report regarding facilities licensed or under inspection by the Ministry (such as veterinary clinics, crushers, quarries...) for being non-compliant with the applicable legislation and regulations. It also allows reporting environmental violations and observations related to non-compliance with the legislation in force in the country, and within the scope of the Ministry's power, with the aim to enhance compliance with legislation, protect the environment and ensure the implementation of approved procedures

Start Service
Do you think this content is helpful?

You can help us improve by providing your feedback about your experience.

Article Image

Have you used our services at our service center or digitally recently?